Refund Policy

We review refund requests fairly under applicable law and payment processor rules. This policy applies to purchases for Xinfeng AI services.

Unused Credits

Refund requests for unused Credits may be reviewed within 7 days of purchase, subject to payment processor rules and applicable law. Approval is not automatic and eligibility depends on transaction verification, remaining unused balance and the payment method.

Usage and incurred costs

Used Credits, completed or already processed tasks, and third-party costs already incurred are generally non-refundable, except where mandatory law requires otherwise. An unsatisfactory AI output alone does not guarantee a refund. If you encounter duplicate charges or technical errors, or a task fails, is charged incorrectly or is not delivered, contact support so we can review the usage and any applicable correction or refund.

How to request a review

Email 1814339389@qq.com with your account identifier, purchase date, transaction reference, amount and reason. Do not send passwords, API keys or full card details. Approved refunds are normally returned through the original payment method where supported. Processing times, fees and restrictions depend on the payment provider, including for USDT; we do not guarantee immediate settlement.

Your legal rights

Mandatory refund and consumer protection rules imposed by the applicable payment processor, as well as applicable law, take precedence over this policy. This policy does not limit mandatory consumer rights, statutory cancellation rights or remedies required by law.